Serviced Offices International
Privacy Policy
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Privacy Policy
Serviced Offices International (‘SOI’) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information (‘Personal Information’).
We have adopted the Australian Privacy Principles (‘the APPs’) contained in the Privacy Act 1988 (Cth) (‘the Privacy Act’). The APP’s govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, telephone and facsimile numbers.
This Personal Information is obtained in many ways including via correspondence, telephone, facsimile, email, our website https://www.serviced.com.au/ from your website, from media, publications, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Serviced Offices International will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
SOI retains intellectual property rights over all information on the SOI Community Member Portal
Any information obtained by the client from the SOI Community Member Portal is the property SOI and covered by SOI’s intellectual property rights and may not be disbursed, used, disseminated, copied, or published in full or in part, in any way without the express permission of SOI and SOI retains the right to stake legal action against any individual or organisation that breaches this clause.
This includes information about any client or member of the SOI Community Member Portal and any of their representatives, agents and third party providers including independent contractors or those joined contractually or otherwise to the party whose privacy has been breached.
SOI retains the right to terminate access to the SOI Community Member Portal for beach of privacy or unwarranted intrusions
SOI takes their client’s privacy seriously and any information obtained by anyone from the SOI Community Member Portal whether it is official or social in nature and content must not be disbursed, used, disseminated, copied, or published in full or in part in any way without the express permission of SOI and SOI retains the right to stake legal action against any individual or organisation that breaches this clause.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Level 14, 309 Kent Street
Sydney NSW 2000
Australia
Phone: 1300 318 680
Email: sales@serviced.com.au